Returns

Returns & Refunds Policy

Please contact us at info@lunamoonpetboutique.co.uk prior to returning any unwanted items.

Our Returns & Refunds Policy lasts 14 days. If 14 days have passed since your delivery date, unfortunately you cannot return any items. 

To be eligible for a refund, your item(s) must be unused, unworn, unwashed and in the same condition that you received it.

We recommend that you carefully try new items on indoors, just in case you need to return them. 

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

We are not able to cover the costs of tax/charges. 

International Customs Tax/Charges are not within our control, therefore you may be required to pay this depending on your location. 

Please note: all packaging & swing tags must still be attached to items to be eligible for a refund. Any items returned to us without packaging or tags, will not be refunded. In this case, you will receive an email to advise of this and we can organise the return of the items to you, at your cost. 

Returns Process:

Please pack your return item with a note of order number, name, and address, please ensure all returns are unworn, unwashed and free from pet hair.

Please contact us at info@lunamoonpetboutique.co.uk to organise a return. 

Please note: you are responsible for return shipping costs (unless the reason for return is due to a faulty/damaged product) and original shipping costs cannot be refunded.

It is recommended that you use a trackable shipping service or purchase shipping insurance. Please ensure that you keep tracking numbers until you receive a confirmation of refund. We are unable to guarantee that we will receive your returned item and we do not accept any responsibility for lost items.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that your refund has been processed. Or you will be notified if your return has been rejected.

If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days (dependant on your financial institution).

Late or Missing Refunds: If you haven’t received your refund within 10 business days of receiving your notification of refund:

1. Double check your bank account (please remember that the amount refunded won’t include your original shipping costs)

2. Contact your bank or credit card company, as it may take longer before the refund is processed by them and officially posted to your account or card

3. If you have done these steps and still have not received your refund, please email us at:

info@lunamoonpetboutique.co.uk

Exchange Policy

Due to possibility of our product(s) selling out, we do NOT accept exchanges at this time. We recommend following the return policy above for the return of your product and then re-purchasing your desired size and/or colour.